Customer (don't) Care???

Vodacom sold me a 2 year data contract which was totally inadequate for my purposes. I've been shifted between customer services to cancellations and back to the store (Vodashop -Herm****) for the last 6 months, with no one really prepared to help. In the meantime I've paid in the first month over R 1 000 in top up purchases (for a R449/month subscription), the sim card was de-activated in March 2020, but still I was invoiced and had to pay uptil now in fear of being blacklisted.

No customer care at all - they 're just interested in taking your money and expect you to shut up if you have a problem!