1 reviews | Active since Sept 2016

18 Oct 2016, 07:20

Customer "DON'T CARE"

<p>So this is the really stupid response that I get from Vodacom after my last query "</p> <p>Kindly be advised that feedback has been sent to you via e-mail ********** <p>Your number was also loaded with a 2GB gesture." If you bothered to do due diligence you would see that relates to the previous query lodged and not the one of 12 October. Check my calls and the system. Your staff is so poorly trained that nobody can give you the same answer twice. Everyone has a story. To top it off i have 4 contract lines with you guys but that doesn't seem to make a difference as to whether i get contacted telephonically / not. I am not looking for free data i want to be called so that my query can be resolved. I hope i get a call instead of a computer generated response by someone who didn't bother to get the background to my story</p>

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Replies (1)
Vodacom
Vodacom's reply18 Oct 2016, 07:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team