Customer disservice from SA's once leading network

On 11/11/2023 I made a Vodastore purchase on the Vodapay app (Order #***). The item cost 1000 Vodabucks + R749. The app debited my Vodabucks balance and registered bank card respectively.

On 12/11/2023 I logged into the Vodapay app again to check on the order and found that it had been cancelled, with no reason given, but my 1000 Vodabucks + R749 had not been refunded.

I am currently at a remote work site out of the country with very limited connectivity so I could communicate only by email. I sent MULTIPLE emails to *** & *** and eventually on 18/11/2023 my 1000 Vodabucks was refunded. After following up a few more times about my R749 refund, I was told to contact ***. As of today, 07/12/2023, I have emailed this address more than a handful of times about my R749 refund but no feedback whatsoever.

It is both confusing and disappointing to see such customer disservice.

16 years of loyalty to SA's far from leading network down the drain... maybe it's time for a change 🤷🏽♂️