Customer DiSservice!!!!!!!

I have had NO mobile data comms at home since Monday. Reported it on Wednesday. Was given a reference number and sms 'd that it had been escalated. Since then NOTHING. I went onto the Whatsapp platform yesterday and today to find out what was happening and each time I Get the same sch****, they are working on it. No one can tell me if they are actually making progress or what the timeline or problem is. This is NOT what I would call customer care or any kind of customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!