1 reviews | Active since Jul 2016
Customer disservice
<p>I have spent hours on the phone with your different customer disservice staff and no one can help me. When I upgraded my phone I was promised a free 1gig data/month to match and better my previous contract. I have not received this. Will you please fix, refund me for the data I procured and get someone in high authority to phone me and appologies for wasting my time! Every time I have an issue with Vodacom I have to jump through hoops to get it fixed, why can vodacom not provide customer service? I even posted on FB to get help and dont even get as much as a reply!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Please define what you mean by due course as i am yet to hear from you from the messages (note how that is plural) i have left via your call centre or Facebook? Its been well over a month in case you were wondering?
Please define what you mean by due course as i am yet to hear from you from the messages (note how that is plural) i have left via your call centre or Facebook? Its been well over a month in case you were wondering?