Customer Dissatisfaction

*****ulent activity has happened under my name on the 19th of June 2023 and 27 June 2023 and the matter has been reported, which I was told my account will be Red flagged and freezed. I sent the Requested documents to ***** department and complained to Dispute department about the delay of the investigation. Today I went for financial assistance to purchase a car and I was told I do not qualify as I owe Vodacom 32 thousand of which I don't know what's the money for as my account with a laptop was paid up, I then drove to the head office and the account department consultant said she cannot access my information as the system cannot show her anything cause it's blank which she called a lady at the Finance department and the lady was able to be tell me I owe 22 thousand but couldn't not give full information as the screen is blank and she was very Rude with bad customer service.

I asked them to contact the ***** department and I was shocked to hear that my matter has not been assigned for investigate and I reported the matter over a year ago but he could see all necessary documents that I sent to them

I will never ever recommend Vodacom to anyone or take any contract with them