CUSTOMER

Good day Sir / Madam

Hope you are good.

Yesterday I received call @17:06 from *** from Vodacom Rewards.

The lady advised that Vodacom has chosen my number to receive rewards without costs. She stated that I will receiving extra airtime and data at no cost as a gesture from Vodacom for being a loyal customer. I requested her to forward me the restructured contract via email and promised to mail it to me after the call. Furthermore she advised that the new structure of my current contract will commence on 01 September 2022. Around 17:30 I received a sms text with the following "Hi Your 3G Monthly data bundle @50% discount has been activated. To view your balances, visit the My Vodacom App or dial *135#. The future is exciting. Ready Vodacom". The email she promised to forward me to yesterday never came to through.

I never agreed to such because I requested Vodacom to top up me discounted 250 minutes and 10G. Can you please stop your contractors from misleading and misrepresenting to its customers. I am very flabbergasted. I then contacted Vodacom Customer Care, and the agent advise that I should speak with Rewards Department because she cannot access the calls however he established that 3G Data was loaded. Will you kindly go through the call recording of yesterday.

Kind regards Frans Qhamakoane

From: *** <***> Sent: 25 August 2022 08:31 To: Qhamakoane, Frans <***> Subject: EC-1EHK-2E26RQ

Dear Mr Frans Qhamakoane

Thank you for sending your correspondence through to the CEO Office. Your service request number is: EC-1EHK-2E26RQ

Your request is being attended to by Delray Jacobs who will be in contact with you within 24 working hours.

Feedback will be provided regularly, ensuring that you receive progress updates on the resolution of your request.

In the event that you would like to follow-up on your request, please reply to this e-mail with the service request number in the subject line.

Kind regards, Delray Jacobs Executive Client Liaison Office Address: Vodacom Commercial Park, 2nd Floor 082 Vodacom Boulevard, Midrand 1685 www.vodacom.co.za Best Network for Smartphones From: Qhamakoane, Frans Sent: 25 August 2022 08:58 To: *** Subject: RE: EC-1EHK-2E26RQ

Good morning

Thanks for the below, I thought this matter was sorted, however I see that my there is addition of R 400.00 for 1000 minutes, addition of R 103,22 for 1000 minutes. The agent advised me during the call that all this is free as it’s a free Vodacom Rewards, now I am charged. Not so long ago I downgraded from Red VIP to Red Flexi package. To be honest this is unacceptable. The agent really made a mockery of myself and Vodacom. Please listen to the call recording. This is misleading and misrepresenting Vodacom. Be wary of your reputation if you allow this to happen to loyal customers like me.

Kindly expedited this matter. I am not prepared to pay such.

Regards Frans

From: Qhamakoane, Frans Sent: 25 August 2022 17:49 To: *** Subject: RE: EC-1EHK-2E26RQ

Good day

As per email received below at 08:21, I am advised that I will be contacted withing 24 hours. Does it mean I will be contacted tomorrow morning on or before 08:21?

Regards Frans

From: Qhamakoane, Frans Sent: 30 August 2022 08:20 To: *** Cc: *** Subject: RE: EC-1EHK-2E26RQ

Good day

Can someone call me if this matter is receiving attention.

Regards Frans