JK
Jack K

1 reviews | Active since Jan 2016

04 Jun 2018, 21:53

Customer Credited for overcharged

Vodacom care of Moddy has responded:- From Moddy:- ********** ********** To:- ********** Good day Mr Kabini Thank you for your patience in this regard.

We have processed a credit of R160 to cover discounts of the 2 numbers in the interim while we await the process of re-instating the discounts back on your lines.

Please confirm if these are the two numbers in question and conform the discount on each number as well.

********** 940 and ********** 923

We once again apologise for any inconvenience caused. Regards Moddy

From Jack M. Kabini Hi Moddy, Thank you, yes phone numbers correct they are:- ********** 940 and ********** 923 Thank you once more. Your, Jack M. Kabini

0
Replies (2)
Vodacom
Vodacom's reply04 Jun 2018, 21:58
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Jun 2018, 08:42
Official

Good day

Thank you for the e-mail reply. I will continue to follow up to ensure that this matter is fully resolved.

Regards

Moddy