KT
Kundai T

1 reviews | Active since May 2019

30 Jul 2019, 09:06

Customer confidential data leak/breach

There seem to be data breach or data leaks within Vodacom. I am getting random calls from people claiming to be from Vodacom. What's alarming is they know my name, the type of product/contract I have and even the device I use. They even knew exactly when the contact expires. Such information is only known by Vodacom. Us consumers we do our part to protect ourselves and I believe service providers must do their part. Someone is leaking customer information (enough to use as bait) for these ********!!!

0
Replies (1)
Vodacom
Vodacom's reply30 Jul 2019, 09:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team