KT
Kundai T
1 reviews | Active since May 2019
30 Jul 2019, 09:06
Customer confidential data leak/breach
There seem to be data breach or data leaks within Vodacom. I am getting random calls from people claiming to be from Vodacom. What's alarming is they know my name, the type of product/contract I have and even the device I use. They even knew exactly when the contact expires. Such information is only known by Vodacom. Us consumers we do our part to protect ourselves and I believe service providers must do their part. Someone is leaking customer information (enough to use as bait) for these ********!!!
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Replies (1)Vodacom's replyOfficial
30 Jul 2019, 09:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jul 2019, 09:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
