MD
Maria D

1 reviews | Active since Feb 2017

14 Jan 2022, 20:26

CUSTOMER COMPLAINTS IGNORED NUMEROUS TIMES

Despite sending numerous e-mails to Vodacom Complaints Dept, POP department, FAIS department, Customercare department and Electronics payments department proof of my payment with a Bank letter reflecting the Refrence number and amount, Vodacom have igored all my correspondence now for 5 months and so they have deletead my Cell number with a balance of R250 airtime. TERRIBLE SERVICE- I do not recommend anyone to enter into a VODACOM contract. Due the the number being deleted they cannot trace my R250 airtime and keep on asking me for payment on a contract that was closed and paid up. NOBODY working at vodacom carres about their customesrs.

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Replies (1)
Vodacom
Vodacom's reply15 Jan 2022, 10:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team