RR
Robert R
1 reviews | Active since Jan 2023
28 Jan 2023, 05:47
Customer complaints
My experience with Vodacom Fibre is that there is zero customer care. They tell you upfront that it will take 6 days to investigate why your internet fibre line is down. After being down for three days there is no feedback whatsoever on progress with the fault reported.
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Vodacom's replyOfficial
29 Jan 2023, 10:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jan 2023, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team