Customer Complaint - Vodacom!!!

My Name is Kedibone Sehume, I have been a vodacom customer for over 15 years. On the 20th of April, I accidentally overpaid my account by R2000 rands. since then I have been trying to get a refund from Vodacom with no luck, I have spoken to countless call center agents with no luck. I eventually paid a visit to Vodacom in Midrand to get this matter resolved, I spoke to a Lady by the Name of Mpho who promised to come back to me last Friday and I have not heard from her since.

I have also sent her the trail of emails I have sent to accounts, she has not been able to assist me with my query.

I would have assumed that Vodacom would treat this as a matter of urency considering the economic climate we as people find ourselves in, money is tight and we are doing our best to get by.

Please can someone help me to resolve this query.

Kedibone Sehume *** / ***

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