Customer complaint turn around time

<p>This is a complaint ontop of another complaint. I have 2 Vodacom numbers, I cancelled 1 but Vodacom cancelled the wrong one. Tried to get it sorted through their call centers but couldnt. So I complained on Hello Peter (see Pillar to Post). I got a response requesting account details, which I sent 2 days after wards. That was 7 days ago after I sent my details. So after a whole week Vodacom cannot fix a mistake on their side! And I have to buy data and airtime bundles every couple of days which is a lot more expensive than a contract. So do I move to another servic provider because you dont seem to want to resolve your issues fast enough to keep your customers happy.</p>