Customer Complaint

<p>I recenty did an upgrade with Vodacom. As part of the upgrade package I was offered free data. I received a data bundle on my phone and called into the Customer Care Call Centre to confirm that the data bundle was active and ready to be used and I was told, in no uncertain terms that I could go ahead and make use of the data.</p> <p> </p> <p>To my surprise when I logged into the Vodacom App a few days later to check my balances I discovered that my proposed invoice/bill had skyrocketed to a ridiculous amount. I immediatley contacted the call centre and was politely informed that I was being charged "out-of-bundle" data rates and as far as their records showed there was no data bundle loaded on my contract!!!</p> <p> </p> <p>I was informed that the matter would be escalated, (which it was), and I have not been able to get a adequate response from Vodacom since then. I called in and they informed me that I just have to wait on them to resolve the matter. When I asked if I could speak to somebody in the complaints department or the department handling the escalation I was told that they cannot transfer my call to anybody as the departments in question do not have a "direct number"!!!!!!!</p> <p> </p> <p>This is absolutely shocking and I am left to sit without a phone until Vodacom decides to eventually resolve the matter.</p> <p> </p> <p>I have been a client with Vodacom for 15 years but I am seriously considering cancelling my contract with them - not that it will do much good anyway... They are such a massive conglomerate that they would not even notice if they lost one more tiny contract like mine:-(</p>