customer complaint

I app**** for a unrestricted APN on one of my lines for online gaming,as I was told it would take 24-72 hours to open,two and a half weeks later of numerous calls and fighting it was done,the APN was open for a few days and blocked again,i phoned them once again and they told me they are on a new system and that there is a age restriction block on my line,they said I must phone the Vodacom branch in Nelspruit to take the block off ,at this point I was already furious and called the manager himself,Hannes.After numerous calls to hannes and promises that he will sort it out,nothing has happen and he gave me Nzama Mhlengi number to sort it out,after numerous calls to Mhlengi,he told me he doesn't get any response from the people who is dealing with that kind of problems.I bought a wi fi router for the purpouse for online gaming but nobody can sort out the problem im having,as the APN needs to be opened by the service provider.I cant pay for something every month for a service im not getting