WN
Wendy N
1 reviews | Active since Mar 2021
24 Aug 2026, 11:46
Customer complaint
Good day,
Trust you are well.
I want to log a complaint about a service.
How can buying data on the Vodacom app be cheaper that loading a value added service on your Vodacom account.
For example on the app I can buy 4.5G data for R89 for 30 days but when I phoned earlier today the sales person can add 4G data at 40% discount for R149.50 per month.
How is this possible?
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Replies (1)
Vodacom's replyOfficial
24 Aug 2026, 12:06Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Vodacom's reply24 Aug 2026, 12:06
Official
Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team