Customer Complaint

Hello. My name is Zanele Zwane and I would like to complain about the service I got from Vodacom. On the 20 November 2018 I received a call from Vodacom call centre at 12:53 during the day to inform me that i'm due for upgrade and they have an offer for Black Friday which is the HP Laptop bundle, which included Hp laptop, Wifi router, free bag and a R200-00 voucher and 10 Gigabite for the amount of R200-00 per month for 36 months. I kept on calling them to find out how far are they with my upgrade package and at first they told me they couldn't get hold of the dispatch lady. The second time I received an sms to tell me i'm due for upgrade then they told me I should ignore the sms because the machine automatically sends messages, the third time they told me I should wait for 7-21 days. On the 20-12-2018 I called them again because it was a month and they told me the lady who was busy with my paper work didn't capture my information and aperantly she's not working there anymore and they are very sorry but there's they can do about because the the special is over. I feel i've been treated unfairly. I'm a costomet and it's not my fault and it's very unfair that they treated me that way.