customer complain

*** i called yesterday for a new contract and they were delays the i decided to call vodacom to complete the contract online. when sending the contract for approval it rejected showing that it is aproved already and i was going to be changed connection fee. i called the branch to cancel the deal and i was told that they have cancelled it. later i called vodacom to check if we can continue with the application still the contract was not cancelled when i phoned the shop i was tols that they have put aside my contract and it doesnt matter cause if its not sighned it will reject after some few days.<br> <br> i need to continue with the vodacom contract not the vodashop were i am charged some fees.<br> <br> please help <br> <br> thank you