Customer Compains of vodacom

Good afternoon

I want to complain about Vodacom Pty and the services is horribile.

I took a contract out for the second time at vodacom and my second time is in July 2019.I upgraded to a I phone XS 64 GB and the contract is for 3 years they said.After a month someone of vodacom phoned me and say(I must take insurance on that phone other ways i must give it back).So i took the contract with all the bells and whistle.Im paying R1300 a month for the phone and contract, it was fine till now.My phone fall and cracked they screen and they phone do not charge anymore and sometimes it gets warm and tells me its overheating so i drove to vodacom and book in my cellphone for repairs at 31/12/2020 and phoned them a lot till today 12/01/2021.I phoned them and they said i can come in and get new devices because they can not fix my phone and so i drive to vodacom repairs. They told me the end of the day i can not get a new devices to replace my phone because the insurance give me only R10 000 to replace a device. They do not have any devices under that amount and want to give me something else but i must pay a excess fee over a R 1000 for they other devices but then they keep mine.

I want someone to help me from vodacom because now i dont have a phone to use and still must pay the contract and device.Im very unhappy with vodacom and want to cancel my contract.

Waiting for response!!!!!!