Customer Communication how ironic

the level of service and communication at this branch is really very disappointing. i app**** for a new contract in December 2014 and within two days returned the phone due to network issues , after several hours of discussing my issue , i was handed a new phone a day later to which i experienced the same problem within the month , my contract has been cancelled, and still awaiting for my full refund. the Store managers Natasha and Johan are aware of this matter,and to date if i do not contact them for an update i do not get any response from them. i was informed to contact Lizzette from accounts and she to has not responded ,left several voice mails ....perhaps someone reading this complaint will be able to assist.<br> <br> thanks