Customer Centricity SUCKS BIG TIME - WORST EVER EXPERIENCE IN MANY YEARS

I don't know where to begin. 16 Months later and still my money gets deducted from my monthly Vodacom account for the amount of R52.17 x 16 months amounts now to R834.72 this is literally ***** and theft on a monthly basis. I have literally spoken with 8 people in I don't know how many departments promising me they will sort out the cancellations and the credit to be done back onto my account - this month low and behold this very same amount is still deducted from my account - HOW IS THIS POSSIBLE VODACOM where is your customer service where is your Customer Centricity - NOWHERE Clearly - I am shocked to say the least - worst ever service in my life. Believe this will be the last straw I think enough is now enough. Empty promises that adds up to not rectification of my account and still *****ing my money on monthly basis from Aug 2019 - this needs to stop and be sorted out by people who is competent to handle such a basic query and stop ********** activities on customers account. This contract with Vodacom is going to come to and end very soon and believe me I will never ever make sure of your services again even though I have been with Vodacom for years this is downright outrageous to say the least. This contract was confirmed cancelled after many calls, ref numbers received etc etc and still *****ing my money and not crediting back my account - no VODACOM this is not the way such a big company like yours should or must operate - hellopeter please help I had enough done talking, listening to excuses sending me from pillar to post and the last lady called Vanessa from the 21 Dec still waiting for your so called promised feedback 3 weeks later and still nothing heard or scene vanish into thin air but no one is willing to sort out my query or problem just sending you from one department to another I had to repeat myself I don't know how many times - no more done done done - please hellopeter I need your urgent assistance here - Customer Service and Customer Centricity it does not exist at this company for sure - thanking you Cecile Janse van Rensburg (number in question is - ***) please hellopeter make magic and let me see some actions in the right direction - highly appreciate