Customer centricity is a farce, business rules NB

This morning, I needed a number on my account urgently. I logged on at 8am and still debating it 25 min later. I don't have time to waste and unfortunately you just burned a bridge. Possibly cost me my reputation for your business process that needs me to fill in a form and send a copy of my id which is at home. Long story short, I left my phone at home this morning and need the last number I called last night. I don't have itemised billing but the online chat person wouldn't help because I must follow the business process. I needed the number between 8am - 8:30am. No time to go back home nor fill in forms. Unfortunately, you failed and while I won't move, I am disgusted and will go to every end of the earth to make people aware of your shocking service. Good luck. Don't forget who is king!