LE
Leana E
1 reviews | Active since Jun 2021
21 Jun 2021, 16:00
customer care who do not care @Vodacom
Vodacom is only fast and good to chat and pressure you into a new data package or contract. But as soon as you cancel, they are nowhere to be found. I have received my new device within two day from the original telephone call. I have been struggling since 6 May 2021 to cancel it. It took them a few weeks to collect the parcel, but still I am paying for something I have never used or even removed from the original packaging.
It is impossible to speak with someone but as soon as you give a poor rating, they call you back.
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Replies (2)
Vodacom's replyOfficial
21 Jun 2021, 19:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jun 2021, 19:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LE
Leana E's updateReviewer Update
22 Jun 2021, 10:56Thank you for the phone call. I am looking forward to the outcome.
As we say, the proof is in the pudding.
As we say, the proof is in the pudding.
LE
Leana E's update22 Jun 2021, 10:56
Reviewer Update
Thank you for the phone call. I am looking forward to the outcome.
As we say, the proof is in the pudding.
As we say, the proof is in the pudding.