Customer care what the F*** is that ?

You guys don’t even deserve 1 star !!!! Requested to pay off account during CoVid lockdown you refused .... you converted my contract to prepaid, refused to accepted what I could pay during that time when first debit order bounced you cancelled it. Wouldn’t accept what I offered to pay then with no communication from you or any written warning or even advising amount due you cancel my number off network ??? You refuse to communicate with me at all, calls are ignored or transferred around the call Centre with no joy emails are ignored. I’ve asked to be advised regarding settling account for the device and still ignored. Your call Centre staff are disgustingly rude.... and can’t even speak clearly.....

To be told ow mam you didn’t bother to pay it’s your fault you angry because we cut you but if we didn’t you wouldn’t care ....... I guess you classify this as my written notice ???

When asking for details and statements I was informed it’s tour account you should know this why you asking me.....

Or the countless endless promises that are never fulfilled. I never denied defaulting I let you know from day one you never wanted to accommodate or assist and that’s fine but to terminate my number and contract without warning or notice goes against your terms and conditions.

Now when I am trying to get ducks in a row in order to settle and pay all outstanding you refuse to assist and communicate. Calls to call Centre are constantly dropped and no call backs...

Your consultants confuse one customer with the next giving out incorrect info and date you question the higher and holier than thou staff at Vodacom.

Shocking actually! You think because you a corporate giant you can do as you please and treat consumers however you feel. Remember that these consumers keep you in business.

Shocked at all the stories regarding Vodacom especially during CoVid.

Ridiculous guys!!!!!!!