Customer Care - We cannot help...people you are told to contact don't respond!!!

Item: Vodacom
Rating: 1
Author: Wayne H

2 days ago Vodacom Forensics blocked my account. No call, no email, no notification. Getting hold of Sarah or Makagisho is impossible. Customer care cannot help. So who else do you go to???????? Do I need to camp out at the head office to get this sorted?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

27 Oct 2022, 07:46

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply27 Oct 2022, 07:46

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Wayne H's updateReviewer Update

27 Oct 2022, 11:56

Thanks a mil, HelloPeter/Twitter team at Vodacom. Issue sorted.

Wayne H's update27 Oct 2022, 11:56

Reviewer Update

Thanks a mil, HelloPeter/Twitter team at Vodacom. Issue sorted.