CUSTOMER CARE USELESS

If there were no stars I would gave them nothing.

I upgrade black Friday and when device arrived it was a new contract. send the device back and cancelled it now still Vodacom is charging me for the new contract. I struggle 2 months to cancel. I even went so far in cancelling my debit order. Today again I try to cancel and NO ONE can help.. VODACOM CUSTOMER CARE IS USELESS.. I need to get hold of top management to help to cancel.