Customer care - unreachable

I have been a Vodacom contract customer for a number of years and decided to move to prepaid. I followed due process towards the end of my contract period and scheduled my contract cancellation for the end of February 2016.<br> I then purchased a prepaid voucher (from Vodacom) that I could load today (1st of March) when my account was flipped over.<br> <br> Today (the 1st of March) I noticed that my account was reloaded as per my contract - so my assumption is that the cancellation has not gone through - and I will no doubt be charged for this reload come end of the month.<br> <br> This morning I have been trying to reach Vodacom on *** (cancellations). After a long wait (didn't record the time) my initial call was answered and then cut off shortly afterwards (not sure why - I am stationary and full signal). I dialled back, and have now been waiting for 30 minutes and counting (phone next to me on speaker as I type this). I also tried to reach out via the chat interface on the web but no one attended to this either.<br> <br> I cannot \Stay on the line to evaluate the service of level received\" any longer as my call is never answered.<br> <br> Its now 32 minutes and counting and I'm hanging up...."