RR
Renee R
1 reviews | Active since Dec 2014
31 Oct 2019, 12:40
Customer care too busy for a customer of over 20 years
I have a problem with data connectivity that cannot be resolved online or on the self help options Twice now I was informed to "call back later" from the customer care help line Not we will contact you or an alternative that will resolve my problem This is not customer care!
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Vodacom's replyOfficial
31 Oct 2019, 13:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Oct 2019, 13:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team