Customer Care - Technical Issues

In the last year I have had no emails access on a number of occasions without any reason. Just a pop up asking for the password! This with no change/tampering of the password from any settings. When trying to re-enter the password it does not accept it. On calling Customer Care, you get told that a technician will call back as they do not know how to assist and Technician's work 9-5pm working days only, so should this happen to you in the even, or heaven forbid on a Friday, as has me, you will only be assisted on Monday, should you infact receive that call back. Why does Vodacom even refer their clients to contact Customer Care in the first place if they have no idea how to rectify/complete the call and not just advise their clients to call during business hours and speak to a Technician. It seems that their Customer Care personnel have not received enough training.