Customer care sucks!!
I received an sms that my simcard has been inserted into another device. I did not do that, so obviously someone cloned my simcard. I do a lot of internet banking from my phone. I tried calling the customer care number the whole day, but to no avail - only get transferred to a robot, which cannot assist me! I need urgent help please.
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Vodacom's replyOfficial
05 May 2022, 08:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 May 2022, 08:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team