Customer Care Sucks!!!!

On the 29th April 2023 my vodacom wifi was interrupted and there was no signal for a couple of days - probably since the 26th. I called vodacom on the 29th at around 16:15pm and reached a customer care rep whose name I cant remember - she asked me relevant questions and then proceeded to keep me in hold while she was having a hearty conversation with her colleagues without seeing to my query.She then dropped my call. At 16:45 I called Vodacom again and reached Qiniso who also didn't help me but redirected me to Kingdom come.I then had to have my call redirected to a Thato at around 16:58 who was helpful and escalated my fault but since the 29th NO ONE has followed up and my wifi is still not working. It is highly frustrating to have to deal with such callous incompetence. Vodacom will definitely NOT be receiving any further support and business from me.

Ref number: SR***