Customer care sucks!!!

Item: Vodacom
Rating: 1
Author: aneska L

I bought data for my router from Vodacom. I'm not able to connect to the internet and I am only able to speak to a robot. Vodacom your customer care sucks!!! You will take money but fail to provide a service.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

10 Dec 2024, 12:06

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply10 Dec 2024, 12:06

Official

Vodacom's replyOfficial

10 Dec 2024, 14:04

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply10 Dec 2024, 14:04

Official

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

aneska L's updateReviewer Update

10 Dec 2024, 14:35

image.png 94.83 KBVodocom you took my money and failed to provide a service. Beware Vodcom is a ****!

aneska L's update10 Dec 2024, 14:35

Reviewer Update

image.png 94.83 KBVodocom you took my money and failed to provide a service. Beware Vodcom is a ****!