Customer Care Poor Service.

Called on the 27th September for assistance with a cancellation request for cell no ***. When the call was answered the enviroment sounded like shebeen with people chit chatting and obviously distracting the agent who took my call. The agent that took the call sounded bored with a chewing sound that I heard from the other side. Is this how vodacom operates this days? Surely u have recording mechanisms in place therefore want to plead with you to listen to my conversation with that agent and advise if the guys were trained to give that kind of service to Vodacom's customer? .