TS
Teshney S
1 reviews | Active since May 2019
06 Feb 2020, 09:04
Customer Care number is a waste of time!!!
Your customer care 082 135 number/hotline is the worst!!! I have been calling various numbers to speak to a consultant but to no avail. This is really disappointing and frustrating!!!
My husband used his previous number for some of his accounts, he is currently using another number and his old number was given to someone else. This person is now accessing his accounts and he cant get any help from you as his network service provider or his social media helplines.
Please get your act together, or we may just move over to a service provider who does put their customers first!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
06 Feb 2020, 11:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Feb 2020, 11:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
