CV
Carol V
1 reviews | Active since Mar 2014
28 Sept 2020, 14:02
Customer "care" not user friendly!!
It would be so nice if there was an option for speak to a human on your options menu. I use Vodacom airtime but get told I must speak to my service provider, end of - no other options!! Very frustrating.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Sept 2020, 15:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Sept 2020, 15:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Sept 2020, 16:21Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you may contact RMCS on ***(chargeable call) or for general queries email *** Regards Consumer Website Team
Best regards,
Vodacom's reply28 Sept 2020, 16:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you may contact RMCS on ***(chargeable call) or for general queries email *** Regards Consumer Website Team
Best regards,