Customer care not the best at Vodacom as they continue to disappoint.

The service at Vodacom is appalling to say the least. I spent three hours trying to rectify an error made by one of their staff on one of my profiles. Needless to say, even after spending so much time on the phone I was not assisted and I am concerned about them going ahead with these changes to my profile. 6 of the 7 consultants I spoke to were not rude at all, they just had to keep trying to find someone to assist. The one lady was just so rude. It’s crazy how much we pay Vodacom but when they need to ensure we are assisted it becomes such a mission. At this point I’d be more than willing to explore other services providers because this is really unacceptable.