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Bennie B

1 reviews | Active since May 2018

19 Nov 2018, 08:16

Customer Care not in English (not understandable)

Good day

I just tried to call Vodacom regarding my prepaid data being used up and I don't know how. The problem is when I called the customer care line (082 135) is was in a different language than English and I could not understand a word. I've got no other way to get support.

Regards Bennie

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Replies (3)
Vodacom
Vodacom's reply19 Nov 2018, 08:52
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply19 Nov 2018, 09:54
Official
 Dear Bennie 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further 

Vodacom Consumer Website Team 

BB
Bennie B's update19 Nov 2018, 13:58
Reviewer Update
Good day Thanks for the call and speedy reply, much appreciated. My query has been assisted. Thanks, same to you. Regards Bennie