Customer Care? NOT from VODACOM

Called tuesday 9 Feb to report DATA is being used at an unacceptable rate - explained that I have changed nothing on my phone but the past few months, my data consumption has more than doubled.<br> Have cut down on most mobile data consuming apps but the problem still persists.<br> <br> Was promised feedback in 24-48 hours.<br> <br> Phoned back on Friday - told there is no record of my call. At which point I did not realise I had a ref number RF***.<br> Went through whole process explaining situation AGAIN, given REF number GMC3P-PNF3Y and was promised SERVICE and ANSWERS by MONDAY.<br> <br> IT IS NOW TUESDAY.<br> <br> PATHETIC<br>