Customer care - NOT!!!

<p>I upgraded my contract in April. I upgraded because I was told I spend that money anyway - my fault for not checking first, but WRONG! They then didn't upgrade me until 3 months later, and took a whopping amount out of my account. That is unacceptable!!!! I went into Norwood three times, before my account was debited - to no avail, Every time they said Vodacom was offline and they'd get back to me. Of course they never bothered. I then took matters into my own hands and tried to contact Vodacom. My theory is they make it so difficult so people just give up. Not acceptable!!! I eventually spoke to Sanele, who said they had overcharged me and shouldn't have charged for a half-month. I then told him because of the aggravation I want to go to my original package. He told me to contact upgrades. I spoke to Dineo in upgrades (manager believe it or not :( ). She was extremely unaccommodating and rude and promised to call back. She never bothered. I also asked them both what had happened to the free gifts my husband and I were promised, which I've been chasing up with Norwood to no avail. The service is dispicable! I would like to downgrade at no extra charge as a result of your dismal service. Can someone have the courtesy to respond. </p>