AP
Awaatief P
1 reviews | Active since Nov 2009
17 Sept 2019, 10:40
Customer Care NON EXSISTENT
I have been trying to call customer care for the past 2 days, i need to know if my sons sim card is active. it is RICA's on my name as he is a minor. I left a msg on the webiste, i got a call back that i must call customer care, customer care there is always too many calls holding and i keep getting through to the IVR. it is utterly ridiculous that i cannot get to speak to an agent
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Replies (2)
Vodacom's replyOfficial
17 Sept 2019, 10:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Sept 2019, 10:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Sept 2019, 11:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have provided you feedback with regards to your query. Regards,Consumer Website Team
Best regards,
Vodacom's reply24 Sept 2019, 11:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have provided you feedback with regards to your query. Regards,Consumer Website Team
Best regards,