Customer care non existent

<p>My wife just phoned 111 customer care(9:25am) and had the worst service ever. She spoke to a Lee. She asked her to please check what going on her account as there is unknown deductions. The lady then told her it's services that she registered to and that my wife must just pay it. She has not registered for anything. When my wife asked her to stop it, she, in a rude manner said she can't do anything. She then abruptly threw the phone down in my wife's ear when she said they must not pay these people. What kind of service is this from Vodacom where the customers hands are tied behind their back. This is the 2nd time this year she is struggling with bad service from Vodacom. My wife was approved for a new contract at work and believe me I dont think she will go to Vodacom again. </p>