TS
Theresa S

1 reviews | Active since Jun 2012

10 Oct 2016, 13:41

Customer Care Nightmare (Rest assure -Vodacom lost another customer)

<p>Previous problem never solved</p> <p> ********** 692 - Cancelled/Returned - now due to Vodacom R4,475.70 - can somebody please tell me how this works?</p> <p>On the phone for an hour, sent from pillar to post, nobody seems to know what is going on.</p>

0
Replies (2)
Vodacom
Vodacom's reply10 Oct 2016, 14:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TS
Theresa S's update12 Oct 2016, 09:12
Reviewer Update

Business has not responded at all!!!