Customer "care"? More like customer "couldn't care less"!
<p>#Vodacom #VodacomSouthAfrica #VodacomSA</p> <p>Most useless customer "care" I have ever encountered. Some genius got my delivery address wrong and instead of re-sending it to the right address which I subsequently gave them, it gets sent back to Vodacom. I think it has now disappeared into The Matrix.</p> <p>I got put through to about 7 people, no jokes, one of whom put me through to Tsogo Sun?? I ask you with tears in my eyes, is this all a big prank on me??</p> <p>What a bunch of s#$theads. Honestly Vodacom, get a clue.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom has yet again disappointed me! I just can't believe the poor level of customer servce. Do you think just because you have a monopoly with your 2-3 "friends" in the South African market that you can just treat your customer like cr#p?
Not only has your sales support team not yet contacted me, but I received an sms after my disastrous call centre experience saying that I would be contacted within 24 hours. Still no contact... I am considering signing up with Afrihost, I've heard they are much more humble.
Vodacom has yet again disappointed me! I just can't believe the poor level of customer servce. Do you think just because you have a monopoly with your 2-3 "friends" in the South African market that you can just treat your customer like cr#p?
Not only has your sales support team not yet contacted me, but I received an sms after my disastrous call centre experience saying that I would be contacted within 24 hours. Still no contact... I am considering signing up with Afrihost, I've heard they are much more humble.
As per the feedback received, the Sales Team has completed the delivery on 4 Oct.
Once again we apologise for the inconvenience caused.
Regards
Roderique Lategan
As per the feedback received, the Sales Team has completed the delivery on 4 Oct.
Once again we apologise for the inconvenience caused.
Regards
Roderique Lategan