Customer care manager refuses to assist because I'm also recording the call

Item: Vodacom
Rating: 1
Author: Riaan P

I just made a call to vodacom custom care line. Stating that I am recording the call for my security. And I request to speak to a manager. The person (not going to state his name here) refused to help me because I am recoding the call. But vodacom is recording my call.

Internet is off again and I needed assistance

Helpful (0)

Replies (1)

Vodacom's replyOfficial

29 Dec 2025, 07:20

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply29 Dec 2025, 07:20

Official