TJ
Tania J

1 reviews | Active since Jul 2015

11 Apr 2018, 08:44

Customer care line not working

What is going on with you customer care line? It is not working, it keeps cutting out after the first sentence. How do we get hold of customer care?

0
Replies (3)
Vodacom
Vodacom's reply11 Apr 2018, 09:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Apr 2018, 14:26
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

TJ
Tania J's update13 Apr 2018, 08:19
Reviewer Update
Nothing has been resolved.....I was told by that Vodacom's service provider for premicell will contact me.......almost two days later.....and nothing......Please give attention to this !!!