Customer Care line in one language
I recently purchased data from Vodacom & got a message to say my bundle had been provisioned but I never received it in my phone & when I try calling customer care it’s in Zulu yet I prefer English and it doesn’t even give me the option to talk to a consultant. Very frustrating...improve your customer care services please.
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Vodacom's replyOfficial
03 Nov 2019, 11:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2019, 11:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team