Customer Care just doesnt Care

It was reported on 10 Jan that a third party was using my late partners' email address jmlaubscher At GMAIL dot com as his address.<br> <br> I notified Vodacom of this.<br> <br> The details have still not been amended. How hard is it to call the number of the contract account and get the correct address.<br> <br> The subscriber number is I***-6.<br> <br> This actually puts the individual at risk of identity *****. So please look after your client and fix this.<br> <br> His name is JOHANNES LAUBSCHER, ID number ***###, Application Date 15 July 2015, through the Agent HERMINA.<br> <br> My account and hers have been of late subject to a number of hack attacks so I take no responsibility for any loss as a result. I warned Vodacom earlier.<br> <br> Please fix. Please only respond via email as Im at a conference till the weekend.<br> <br>