Customer Care is a myth

Since the 18th of Feb my fibre issue still hasn’t been resolved, and I’ve come to realise that no one cares at Vodacom! The so-called agents that are meant to call you is just a way of getting the customer out of the way at that moment. There’s no way of even escalating issues when you’re not getting assistance. I have now spent more money on buying data than my monthly subscription fee, and no one is going to refund me for that. This is sickening.