Customer care incorrect advise & double payment

<p>I've been struggling for two weeks to sort this out but customer care still doesn't phone back or can't give me an answer as to what is going on! After my debit order did not go off on the 1st of June, I phoned them to enquire what to do. The consultant at customer care INCORRECTLY told me that the debit order did not go off because of an error on Vodacom's system and to make an EFT payment, which I did on the same day, 7th of June. A day later a debit order went off after the consultant specifically told me NO debit order will go off in June!!!! When I phoned and explained this the 2nd consultant told me all I have to do is email the proof of payment and they will reverse the EFT payment. I sent it through but got nothing back from them, I phoned AGAIN, they told me o but they can't see the attachment on the email, so I sent it AGAIN. STILL NOTHING after 2 weeks!!! Meanwhile I have to explain to the bank why my account is now in arrears! And now I have to pay penalties and interest for VODACOM'S ERROR AND WRONG ADVISE??!!!!! </p>