Customer Care ***********

Yesterday I phoned the cancellation department to cancel my contract. I was told I cannot cancel my contract and later I can cancel, but I have to pay in, which I understand. I told the lady why I want to cancel, and she just kept telling me, sorry, I cannot help you. I want to have a look at my contract, and maybe get a notebook / laptop, but we have to reduce my monthly installment. She didn't even want to help me, just told me, I have to take out a new contract for the laptop / notebook. Is there someone who will be able to assist me?? I want to have a look at my current contract? It's just to much at this stage. One of the other cellphone suppliers is wiling to give me a similar contract and a laptop / notebook for the same price, and I would pay in the money to cancel this contract. Is there anyone that will be able to see if they can help me please? Your call centre is *********** and needs training. May be you can also teach / learn them NOT TO PUT THE PHONE DOWN IN A CLIENT'S EAR!!!!